Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Finish is recommended from the artwork rather than from a price list: die-struck enamel wherever the design can be built from separated colours, because the raised metal takes the pocket wear, and printed-and-domed only where the artwork is photographic, with the dome’s scratching and UV yellowing stated on the quote; magnet strength is matched to the clip and the marker weight rather than maximised, and the strength fitted is noted on the quote; divot tools are quoted by metal gauge rather than described as heavy duty, and designs whose prong geometry will splay are flagged before order; marker profiles are kept as low as the construction allows because other players putt over them; alignment markings are supplied as decoration with a written note that the Rules do not permit a ball-marker to be used to line up a putt; and event orders are counted per fourball and boxed per tee with a packing list printed on the outside.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.